As you probably know, we spend most of our time helping our
clients craft brand strategy, including the brand’s promise and its unique
value proposition. We draw on in-depth qualitative and quantitative category,
customer and competitor research, brand equity studies, the organization’s core
competencies, management’s strategic intent, and the knowledge and creative
intuition of many informed individuals. When we arrive at a brand strategy that
has widespread support throughout the organization, it has been well vetted as
the most advantageous approach. The way we have arrived at this is not trivial,
nor is its conclusion.
The next step is the frequent source of significant
difficulty. Now it is time for a creative team to translate the brand strategy
into a name, tagline or marketing campaign.
Some brand promises or unique value propositions are extremely difficult
to translate to a pithy tagline or campaign, especially one that has not
already been used by another organization.
And creative people don’t like to be constrained. If they come up with
an idea that they love, it doesn’t matter if it is off strategy. They know they
can sell it anyway because it is brilliant (and maybe it is). The problem is,
it does not reinforce the brand strategy.
This compounds the problem - some clients are not
sophisticated enough to reject creative content that may be compelling but off
strategy. They are carried away by the
creative content while contracting amnesia about the agreed-to brand strategy.
Here are some ways to mitigate this problem. If you are in
charge of developing the creative content in support of the brand strategy, NEVER
present a creative option that is off strategy.
If other people are developing the creative content, invite them to be
active participants in (or at least observers of) the brand strategy
formulation. Also, establish creative content evaluation criteria that includes
“reinforcement of the brand’s promise and unique value proposition” as a
primary criterion.
If you succeed in your brand strategy formulation but then
stumble in translating that to creative execution, all of the previous work has
been for naught. Don’t let down your guard during creative translation of the
brand strategy. Be ever vigilant in
seeing a strategy through to its proper execution. I wish you much success in
doing so.
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